All the manufacturers only give us a very short time window to report faults with the new homes.

The PDI is a complete and thorough check of the home which should include a full list of all damaged and
missing items within 20 days of the home leaving the factory, which means we will have a maximum of 7 days
from when the home arrives on park. It is important that everything is filled in with as much detail as possible
(including full appliance details) to prevent any claims being rejected by the manufacturer. When that happens,
CITS have to foot the bill.

The customer snagging list is for anything that can not be tested until the caravan is sited and commissioned
e.g. fridge freezers, shower mixers, boilers etc. According to Willerby timescales, this needs to be completed
within 21 days of the date of sale which is classed as the handover date. After that, no claims are accepted.

Each customer will get an email from After Sales to explain that their snagging list should be within 24 hours of
handover to comply with our terms and conditions document. Please stress to the customer that any snags
need to be reported asap to you in the first instance – any snags reported after the 24 hours will be accepted on a
case-by-case basis