As each section of this PDI is sent to After Sales, all the reported snags will be listed under the serial number of the home on the New Homes PDI/Repairs List board. These will be logged with the manufacturers as soon as possible thereafter, where they will be detailed on the Claims/Orders board.

Date of sending/sharing of each section will be deemed to be the date of completion.

A PDI for a brand new home will only be accepted with the serial numbers of the boiler and all the kitchen appliances included on the form along with accompanying photos of the faults.

Please send each completed section to:
aftersales@caravansinthesun.com – Operations Coordinator – Jon Knapper
rebecca@caravansinthesun.com – Marketing Assistant – Rebecca Frost

The online handover form is the final document to complete the sale (to be completed with the client on handover day). Please ensure that the serial number is filled in (and not just a default 1111 or xxxx to fill the box). The serial number is easily located on the inside of the boiler cupboard or on the back of the home near the tow-bar hitch.

On handover of a new home, please ensure that the client is aware that their snagging list should be done within
24 hours of handover to comply with our terms and conditions document. Make clear to the customer that any snags need to be reported asap to you in the first instance – any snags reported after the 24 hours will be accepted on a case-by-case basis.

ANY SNAGS THAT ARE REPORTED TO YOU BY THE CUSTOMER AFTER THE HANDOVER DAY NEED TO BE
SUBMITTED VIA THE AFTER SALES REPORTING FORM GIVING AS MUCH DETAIL AS POSSIBLE INCLUDING
PHOTOS.
https://www.caravansinthesun.com/aftersales-reporting/
Emails, WhatsApp or phone calls will no longer be accepted. However, requests made via Monday.com are acceptable.